The Company employs 750 staff, ships 4 million orders a year and generates annual sales of £140m. We are growing quickly and sales are forecast to reach £200m within three years.
BVG Group is known locally as a fishing tackle business; the reality is that this is a small part of our group. We sell over 25,000 exciting products across Home and Garden, Shoe and Clothing, Sports Nutrition and Home Electrical sectors. We generate 4 million orders a year marketing our products through catalogues, national press advertisements, eBay, Amazon, Groupon and supplying high street retailers such as Aldi.
We already generate sales of £140m per annum which will increase to £200m over the next three years increasing our workforce from 750 to 1000 strong in the process.
We are going places and so could you by joining our team. We are looking for driven individuals to join our fast-paced Customer Contact Centre.
The Sales Support Agent will be responsible for every aspect of our customers' experience, from the initial processing of their order to dealing with any enquiries, by phone, post or via the web.
BVG Group offers excellent promotion prospects and some of the most senior people in our business started work in our contact centre.
Successful candidates will need to be motivated, have excellent communication skills both written and oral and will be able to work under their own initiative. Previous experience in customer service would be a distinct advantage but not essential as full training provided.
Rate of pay is £8.89 per hour with plenty of opportunity to increase with experience.
Standard shifts are between 9am - 5.30pm (Monday to Friday) in a rotating pattern with Saturday work required once every three weeks (paid at 50p per hour premium).
Also, due to our catalogue launches in the USA we now able to offer varied shifts, which can include nightshifts to meet all requirements.
Full time hours are based on 40 hours per week but part time hours, evening/night/ weekend shifts and overtime also available.
There really is something to suit everyone!
For more information, or to apply for this position please call Louise Williams on 01874 612635 or email your CV and covering letter to Louise Williams: firstname.lastname@example.org
Excellence in growth.
Welsh exporter of the year.
Wales Fast Growth